Welcome to Asrar Collection. This Shipping Policy walks you through exactly how your order moves from checkout to your doorstep covering processing times, delivery estimates, tracking, shipping costs, and what to do if anything goes off track along the way. We’d encourage you to give it a read before placing an order so you know what to expect.
All prices, shipping charges, and order totals mentioned in this policy are listed in GBP (£).
We are currently operating only within the United Kingdom, and all of our policies apply to the UK at this time. In the future, if we begin operating internationally, our policies will be updated accordingly.
Where We Ship
Asrar Collection currently ships to addresses within the United Kingdom only.
If you’re unsure whether we can deliver to your address, reach out through our Contact Us page before placing your order and we’ll confirm for you.
Shipping Rates
We keep our shipping simple with a single flat rate:
- All orders: a flat rate of £15.00 GBP
This flat rate applies regardless of order value and will not change. Your exact shipping cost is shown at checkout before you complete payment, so there are never any surprises at the last step.
Daily Order Cut-Off
Orders placed before 3:00 PM UK time on a business day typically begin processing that same day. Orders placed after this cut-off, or on weekends and public holidays, are queued to begin processing the next business day.
Order Processing Time
Orders are typically prepared for shipment within 1 to 2 business days (Monday–Friday) after payment is confirmed. During this window, our team verifies payment, reviews the order for accuracy, carefully packages each bottle to help prevent breakage in transit, and hands it off to the shipping carrier.
During high-volume periods, such as holidays or sale events, processing may occasionally take a little longer than usual.
Transit Time
Once shipped, orders generally arrive within 3 to 6 business days, depending on your location within the UK and the carrier handling the shipment. Weather and regional service disruptions can occasionally affect this window.
Total Delivery Estimate
Most orders arrive within 4 to 8 business days from the date the order is placed, combining both processing and transit time. These estimates are provided as a general guide and are not a guaranteed delivery date.
What Counts as a Business Day
A business day is defined as Monday through Friday, excluding public holidays observed by Asrar Collection or by the shipping carrier handling your order.
Carriers We Work With
Depending on your delivery address, your order may ship via:
- Royal Mail
- DPD
- Evri
- UPS
We select the carrier best suited to your destination to help ensure reliable, efficient delivery.
A Note on Fragile Items
Because perfume bottles are made of glass and can be sensitive to impact, heat, and rough handling, every order is carefully padded and boxed to reduce the risk of damage in transit. If your item still arrives broken or damaged, please see the Damaged Packages section below.
Order Tracking
Every order ships with tracking. Once your order is on its way, you’ll typically receive a shipping confirmation email with tracking details within 24 to 48 hours. You can also check your shipment’s status anytime through our Track Your Order page.
Changing or Cancelling an Order
If you need to modify or cancel your order, please contact us as soon as possible. Requests made before your order enters fulfillment will be reviewed and accommodated where possible. Once an order has been fulfilled or handed off to the carrier, changes or cancellations can no longer be made.
For details on refunds and returns, please see our Return Policy and Refund Policy.
Shipping Address Accuracy
Please double-check your shipping details — street address, flat or unit number, city, county, and postcode — before completing checkout. If a package is returned to us due to an incorrect or incomplete address, an additional shipping fee may apply before we can reship your order.
Delivered but Not Received
If tracking shows your package as delivered but you can’t locate it, check around your delivery area (porches, mailrooms, with neighbours) and allow up to 24 hours, as some carriers mark items delivered slightly early. If it still hasn’t turned up, contact our support team and we’ll coordinate with the carrier to investigate. Any resolution will follow our Return Policy and Refund Policy.
Shipping Delays
Delivery schedules can occasionally be affected by circumstances outside our control, including severe weather, carrier disruptions, high shipping volumes, or public holidays. If we’re aware of a delay affecting your order, we’ll do our best to keep you updated.
Lost Packages
If your shipment appears to be lost in transit, let us know and we’ll open an investigation with the carrier. Any resolution will be determined once that investigation concludes, in line with our Return Policy and Refund Policy.
Damaged Packages
If your item arrives damaged or broken, please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short description of the issue. Each case is reviewed individually before we determine the best resolution.
Multiple-Item Shipments
If your order includes more than one item, they may occasionally ship separately depending on availability and warehouse location. You’ll receive individual tracking information for each shipment.
Holiday and Peak Season Shipping
During major holidays and high-demand periods, order volumes across the shipping industry increase, which can affect processing and transit times. We recommend placing time-sensitive orders a little earlier than usual during these periods.
Contact Information
If you have any questions about shipping or delivery, we’re happy to help.
Business Name: Asrar Collection
Email: support@asrarcollection.shop
Phone: +44 7574 649264
Business Address: 197 Uppingham Rd, Leicester, LE5 4BQ, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: (GMT/BST, UTC+00:00 / UTC+01:00)
Live Chat: Available 24/7
For further assistance, please visit our Contact Us page.
